My cousin and I started a podcast, and we wanted to take listener calls for a new segment. I went searching for a site to help us manage that part. Came across https://www.mightycall.com/blog/call-center-software/ and its got a bunch of info on call center tools. It talks about call flows, recording features, and even how to scale up, which was cool for planning ahead. The blogs laid out nice and mentions integrations that fit with what we already use, so it wasnt a hassle.