lilymix (2022-2023)

I cant speak highly enough about the Hawaiian Airlines Oakland Office after they helped my family and me during an unexpected emergency. We were set to fly to Honolulu for a long-awaited vacation when a family member fell ill. We needed to reschedule our flights quickly without losing our fare or incurring high penalties. The Oakland Office team showed compassion and professionalism throughout. They calmly explained our options and worked tirelessly to find alternate travel dates that fit our needs. The representative even helped us apply for a travel credit, ensuring we didnt lose money. Unlike other airlines that make such changes difficult, Hawaiian Airlines truly treated us like humans, not just booking numbers. Once we were able to travel again, the same representative remembered our case and ensured everything was in place from priority boarding to checking in medical supplies. It was a stressful time, but their care made all the difference. This level of dedication and empathy isnt easy to find in todays busy travel industry. Our family is grateful, and we will definitely book through Hawaiian Airlines for all future trips. They proved that true customer service still exists, especially when it matters most.