toxaaa123 (2022-2023)

At first, we were afraid to implement call recording, thinking that it would create tension in the team. However, analytics showed mistakes of beginners and bottlenecks in scripts, which helped to conduct effective training. Recordings began to be used for growth, not punishment. At https://ecommercefastlane.com/top-tools-for-global-customer-support-team-management/ I found recommendations for the competent implementation of call monitoring, which helped to maintain a positive atmosphere and improve the quality of service. I recommend this approach for any service that wants to develop.Recording and analyzing calls is a useful tool for monitoring the quality of service. It helps identify operator errors, improve scripts, and train staff using real examples. This approach improves the level of service and customer satisfaction. It is important to implement monitoring correctly so that it does not cause discomfort to employees, but becomes a means of development and support.